1. Expected Shipping and Receiving Orders?
All orders are processed within 3-4 business days. Orders will then be shipped with the average shipping time being between 5-7 business days. Tracking information will be sent once the order is processed. Please allow courtesy for the shipping carriers at this time due to the global pandemic. Expect potential unexpected delays once the shipment is delivered to the shipping carriers.
2.Do you ship internationally?
We currently ship within the United States, but will be expanding worldwide very soon.
3.What shipping carrier(s) do you use?
We utilize a multitude of carriers including but not limited to: Fedex, USPS, and UPS. As we expand our shipping to other countries, this list will expand.
4. Shipping to my country?
Currently, Janella D ships to all 50 states within the United States of America. Sign up for our newsletter for future updates regarding expanding to other countries.
5. Where are you manufactured?
All of our products are manufactured in the USA.
6. Do you test any products on animals?
No, all of our products are cruelty free and not tested on any animals
7. Are your products safe to use for all skin types?
Yes, our products are formulated for all skin types. We also take added steps where possible in the ingredients to list any known allergens such as tree nuts. Please refer to the ingredients listed on our site under each product and on each product.
8. Proper product storage?
To ensure your products life shelf lasts longest, store our products in a cool, dry environment away from direct sunlight.
9. Do you offer Gift Cards?
Yes! Gift cards are amazing options for loved ones, friends, and colleagues. Our gift cards are delivered with instructions via email at check out.
10. What forms of payment do you accept?
We accept all major credit cards and debit cards. Your shipping and billing information much match for the order to process. We do not currently accept any echecks, money orders, or prepaid gift cards.
11. Can you combine promo codes or discounts?
No, however we are constantly running promotions, and subscriptions come automatically discounted.
12. How can I view my order history?
Log in to your account to view your full order history, update payment methods, and view and/or edit shipping information.
13. How can I cancel my subscription?
Log in to your account and visit subscriptions, and adjust your settings there with no penalty.
14. How can I cancel my order?
Orders are processed quickly, thus to cancel an order before it is shipped, email email@example.com or call (+1 818-839-8792) during business hours (pst) once an order has been shipped, it is of course, too late to cancel.
15. When is my subscription set to renew?
Subscription payments renew depend on the on the original order date and cycle chosen. For example, a subscription started September 4th, it will renew October 4th, and ship within the following 3-4 business days.
16. Products arrived damaged, what do I do?
Due to covid-19 our returns policy is very strict. However, we understand that accidents occur during transit as some of our products ship in glass containers. For a refund or replacement on any products that arrive damaged/broken, please send your name, order number, and a photo(s) of the damaged products to: firstname.lastname@example.org. Specify if you would like a refund, or if you would like a replacement product sent (we will not under any circumstances refund and send a replacement product its either or). There will be no refund nor replacement product sent without photographic proof of the damaged/broken product(s).
Please note that the original shipping and handling fees are non-refundable, refundable, or reimbursable under any circumstances. Any approved refunds will be returned to the original card on file.
17. My tracking shows the product as delivered, but it has not arrived; Package was lost or stolen?
Contact your local post office, Fedex, or UPS with your tracking information to locate your packages. Janella D mails out all active orders, and once the package is with the carrier, the responsibility then shifts between consumer + carrier. We do not assume nor carry any responsibility regarding any LOST or STOLEN packages under any circumstances. Packages that are lost or stolen are non-refundable.
18. Return Policy?
Due to covid-19 and the nature of our products our returns policy is non-negotiable. At this moment, there are NO returns or exchanges unless the product arrives damaged and the customer has up to 10 business days from arrival (2 weeks) to contact and provide the documents in step #17 above. There is one exception (please see above) in which a refund for proven on arrival damaged Janella D products arriving being refunded per individual approval.